It is Faster to Use Self Service for Messaging and Order Tracking.
Since you already have an order on the exchange, the best and quickest way to interact with us about your order is through the self-service menu when logged into your account.
You can also raise a request to changes, cancellations and refunds from within the self-service or simply ask for an update to your order.
To use the self-service:
The importance of using the Self Service is that your institution gets to see your message ensuring full transparency and you have a dedicated staff handling your request.
Order related enquiries made through "contact us" or "information request" are much slower to resolve as it would still have to pass through the self-service.